Frequently Asked Questions

FAQs

These are commonly asked questions by new and experienced customers.  For an answer to a specific question, please send us an email at solution@beckmannconverting.com .

We start with a “Customer Needs Assessment” with information provided by our customer.  A copy is shown here as a pdf.  Whenever we start a new customer project or revive any style that has not been run in over 30 months, we review the Customer Needs Assessment to insure we are looking at what is important to the customer.

Download OPF-017x-r4-CUSTOMER-NEEDS-ASSESSMENT-from-Customer.pdf

  1. Hand sample trials > Experimental roll trials > Validation Production Roll Trials > Customer Acceptance as a product > Issuance of BCI style number.

    Hand sample trials:  Hand size pieces (minimum 8.5” by 11” - 8.5" by 15" to 18" is better) of each layer are ultrasonically bonded with the appropriate roll to confirm the ability to laminate the layers.  This is where the dialog starts so we understand what you need to be successful.

    Experimental roll trials.  Maybe small runs of roll goods, run at an hourly rate ($/hr not $/ly or lm).  Often used to develop or confirm specification values for bonding or other performance criteria.   Materials need to be on 3” cores or 6" cores or 6.75 " cores.

    Validation Production Roll Trials.  Run with full size rolls using issued specification.  Most customers have one to three qualification production runs before the product is accepted.  Charges may be as a trial ($/hr) or as production ($/ly or $/lm) depending on volume.

    Customer Acceptance as a product.  Customer issues a formal statement that product as produced to their specification is accepted.  Final pricing is confirmed for minimum quantity with defined testing frequency and packaging requirements.

    Issuance of BCI style number. Style number is issued by Beckmann Converting after review of customer acceptance materials.

 

Hand samples are only available with Ultrasonic bonding.  Laminates bonded with adhesive need special handling and with reactive adhesives need to be properly stored while they cure.

We generally process hand samples at no charge, assuming the quantity needed is reasonable.  We do this, because we need to understand what you (the customer) are thinking and to be sure what you want is possible before either side invests a lot of time and money to develop a laminate.

For a hand trial, we need paper sheet-sized samples: minimum.. 8.5” by 11” but 8.5” by 15" is better.

The answer to that is “YES” before a product is commercialized.  The specification tells what the customer sees as important, both performance criteria and concerns and the identification of potential problem areas that we should watch out for.  It is important to note that if the customer does not have a formal process to develop a specification, we will help you work through it.

Testing is focused on proving the quality of the bond generated by our porcess and characteristics that may be impacted by the bond.  If the customer needs testing on other physical aspects of the laminate, we may be able to meet the customer's needs. 

Yes, Beckmann Converting is certified as meeting the requirements of ISO 9001: 2015 (ANSI/ISO/ASQ Q9001-2015) by our registrar SRI.  Our certificate is attached as a pdf.

Download Beckmann ISO 2015 Cert 2016 to 2019.pdf

The customer specification should specify what measurements need to be taken and the frequency.

Example of a COA:

Download 2222-COA-CUSTOMER-X-1-27-16-24504-48-MR-5-6.pdf

The customer specification should specify what measurements need to be taken and the frequency.

Example of a COC:

Download 2222-COC-customer-X-1-27-16-24504-48-MR-5-6.pdf

If you have special equipment for testing or a process for manufacturing or packaging, we will be responsible for your equipment.  Your equipment needs to be identified as your property and there needs to be a written Bailment agreement, specifying what the equipment is, what the value of the equipment is, and what the terms are for leaving it at Beckmann Converting.  Please note that if the value of the equipment exceeds $100,000, documentation may be required as to the value and condition of the equipment.

Typically, we are manufacturing leading edge laminates in highly competitive markets, where the sanctity of intellectual property is essential.  We are structured and our people are trained to maintain the confidentiality of our customer’s information.  We only release information as it is approved for release by the customer.

We operate proprietary processes using equipment we have designed and built ourselves.  Sorry, but we need to protect our own intellectual property.

Inventory on site greatly facilitates the flow of goods for the customers.  The presence of buffer quantities can help level peaks in demand and make unforeseen problems easier to deal with quickly.

 There are two considerations for on site raw material inventories.  (1) Our insurance will cover material in our building covered by a customer order we have on our books.  Raw material over this quantity needs to be covered by the customer’s insurance.  (2)  Material that has been on Beckmann Converting’s premises for over 18 months will be charged a storage fee after notification that this time has expired.

 

YES.  We provide this service now to several customers.  In fact, we have customers that we provide domestic and international shipping, where Beckmann Converting is the customer’s C-TPAT shipper (United States Customers Trade Partnership against Terrorism) for overseas shipments.